Help centre

What do you need?

Everything we know about choosing an AILANG watch, and everything about an order already placed. Search it, or pick a topic below.

Most asked Where is my order? Which size fits me? It stopped overnight Returns
01

Choose your watch

3 topics
Watch size guide Compare case width, thickness and strap fit against your own wrist before you order. Watch and shopping FAQs What automatic, skeleton and tonneau actually mean, and what they change day to day. Featured watches Browse the ODYSS selection, from the entry pieces to the open-dial models.
02

After placing an order

2 topics
Track your order Enter your tracking number for live status, and see what each carrier scan means. Watch care guide Winding, setting the date, magnetism, water, storage — and when to stop and ask.

Need a specific answer?

Ask a person

Include a product link for a buying question, or your order number for a purchase already placed. Shipping, return and warranty conditions are worth checking before you buy — if you cannot find what applies to you, ask and we will tell you.

Contact ODYSS

Not sure where to look

Let's narrow it down

Two questions, and you land on the page that answers yours — or on a message to us if no page does.

Step 1 of 2

What is this about?

Would rather just ask? Write to us.

Before you hit send

Three lines and we can answer in one reply

Most of the back and forth comes from a missing detail. Give us these and you usually get the answer, not a question back.

  1. 01

    Your order number

    It starts with # and sits at the top of your confirmation email. Without it we are searching by name, and names repeat. If you never got a confirmation, give us the email address you used at checkout instead.

  2. 02

    What you are seeing

    Not "it does not work" — what it does. Stopped at 4:20. Gains six minutes a day. Crown will not turn past the first click. The specific behaviour is usually enough to identify the cause on the first read.

  3. 03

    When it started

    Out of the box, after a fall, after a week in a drawer, or gradually. This single detail separates a setting mistake from a fault, and decides what we tell you to do next.

One thing we will never ask for: your card number. Nobody at ODYSS needs it, and no genuine message from us will request it.