Order tracking

Where is my watch?

One number, the whole journey. Enter the tracking number from your dispatch email — or your order number if you are signed in.

Scans usually appear 1 to 2 days after dispatch · 5–9 working days in transit

  • 01Order placed

    You receive a confirmation email straight away.

  • 02Dispatched

    A tracking number is emailed as the parcel leaves us.

  • 03In transit

    5 to 9 working days, scans update daily.

  • 04Delivered

    Nothing after 10 days? Write to us.

Reading your tracking

What each status means

  • Label created

    We printed the label and the parcel is waiting for the carrier to collect it. No movement yet — this is normal for up to 48 hours.

  • In transit

    The parcel is moving. Between two countries, several days can pass with no new scan while it sits on a plane or in customs.

  • Out for delivery

    It is on the van today. Keep a phone nearby — most carriers call or message before handing it over.

  • Delivered

    The carrier marked it as handed over. Check with neighbours and your letterbox before telling us it is missing.

  • No update

    More than 10 days without a scan. Write to us with your number and we open a case with the carrier.

  • Exception

    Something blocked the delivery — a wrong address, an absent recipient or a customs hold. Contact us, we fix it with the carrier.

Delivery questions

My number returns nothing, is my order lost?

No. A number only becomes searchable once the carrier physically scans the parcel, which takes 1 to 2 days after dispatch. Before that, the network has nothing to show.

Why has nothing moved for several days?

International parcels travel in batches. A silence of 3 to 5 days between the departure scan and the arrival scan in your country is normal, especially around customs.

How long is the whole journey?

5 to 9 working days of transit, after 1 working day of preparation. Orders placed before 15:00 are prepared the same day.

Do I pay customs or duties?

Where duties apply, they are collected on delivery by the carrier and are not included in the price you paid us.

The tracking says delivered but I have nothing.

Check with anyone else at the address and look for a card or a message from the carrier. If it is still missing after 24 hours, write to us — we open a claim, that is our job, not yours.

Can I change the delivery address?

Only before the parcel leaves us. Write to us the same day and we update it; once it is in transit the carrier decides, and most refuse a change.

Still stuck? Send us your order or tracking number — a person answers, usually within a working day.

Contact ODYSS