Last Updated: September 21, 2026
At Odyss Watches, we want customers to understand our return and refund conditions clearly before placing an order.
14-Day Return Window
Customers may request a return within 14 calendar days from the confirmed delivery date.
The return period begins on the date the carrier marks the order as delivered.
Return requests submitted after the 14-day period may not be accepted unless required by applicable law.
Buyer-Remorse Returns
We accept eligible returns if you change your mind about your purchase.
To qualify, the item must be:
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unworn;
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unused;
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undamaged;
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in the same condition in which it was received;
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returned in its original packaging;
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returned with all original tags and seals attached;
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returned with all accessories, inserts, manuals, and other included components.
Items showing signs of wear, use, alteration, damage, missing components, or removed tags or seals may be refused.
Buyer-Remorse Return Shipping
For returns based on a change of mind, the customer is responsible for return shipping costs.
Return shipping costs are not refundable.
We strongly recommend using a trackable shipping method.
Odyss Watches is not responsible for return packages lost in transit before reaching the approved return destination.
Damaged, Defective, or Incorrect Orders
If you receive:
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a damaged product;
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a defective product;
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the wrong product;
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an item materially different from what you ordered,
contact us as soon as reasonably possible at:
Please provide:
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your order number;
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a clear description of the issue;
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clear photos or videos showing the problem;
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photos of the packaging if relevant.
We may request additional information before approving the claim.
For an approved damaged, defective, or incorrect order, Odyss Watches may offer:
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a replacement; or
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a refund.
For a full refund, we may require the product to be returned before the refund is issued.
Where the issue is confirmed to have resulted from our error or from an eligible delivery defect, reasonable standard return-shipping costs will be covered or reimbursed where appropriate.
Return Authorization Required
Before returning any product, you must contact Odyss Watches and receive return instructions.
Do not return products without authorization.
Unauthorized returns may experience delays and may be refused where permitted by law.
Contact us at:
Phone:
+1 239 379 4132
Return Address
Our business address is:
Odyss Watches
240 SE 923rd St
Old Town, FL 32680
United States
However, do not automatically send your return to this address.
The correct return destination will be provided after your return request has been reviewed and approved.
If our return location changes, we will provide the applicable return address before you ship the item.
Return Inspection
Returned products are inspected once received.
To qualify for an eligible buyer-remorse refund, the item must meet the return conditions described above.
A return may be rejected or the refund adjusted, where permitted by law, if the product:
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has been worn;
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has been used;
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is damaged;
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has been altered;
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is missing parts or accessories;
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no longer has required tags or seals;
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has been returned in materially different condition.
Refund Method
Approved refunds are issued to the original payment method used when the order was placed.
We do not normally issue refunds through alternative payment methods.
Refund Processing Time
Once an eligible return has been received and inspected, the refund will normally be processed within:
5–7 business days
After we issue the refund, your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account.
Those external processing times are outside the control of Odyss Watches.
Restocking Fees
Odyss Watches currently charges:
No restocking fee
for approved returns.
Original Shipping Charges
Standard shipping is currently offered free of charge.
If paid or expedited shipping options are introduced in the future, original shipping charges will generally not be refundable for buyer-remorse returns unless required by applicable law.
This does not affect eligible refunds for defective, damaged, or incorrect products.
Exchanges
Where stock is available, we may provide a replacement for an eligible damaged, defective, or incorrect product.
For buyer-remorse returns, customers may return the eligible item and place a new order for the preferred product.
Product availability cannot be guaranteed.
Returnable Products
Unless clearly stated otherwise on a product page before purchase, products sold by Odyss Watches may be returned if they meet the conditions of this policy.
Refused Deliveries
Refusing a delivery does not automatically qualify an order for a full refund.
If a shipment is refused and returned to us, applicable costs may be deducted from an otherwise eligible refund, including:
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return shipping charges;
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customs charges;
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carrier fees;
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other non-recoverable delivery-related costs.
Any deduction will only be made where permitted by applicable law.
Customs-Related Returns
If an international shipment is returned because the customer:
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refuses to pay applicable duties or taxes;
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fails to complete customs requirements;
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refuses the shipment;
the customer may remain responsible for applicable carrier, customs, or return costs.
Refunds for Lost Packages
If a shipment is confirmed as lost by the carrier, Odyss Watches may issue:
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a replacement; or
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an eligible refund to the original payment method.
A carrier investigation may be required before the claim is resolved.
Consumer Rights
This policy does not remove, restrict, or replace any consumer rights that cannot legally be excluded under applicable law.
Where local consumer protection law provides greater rights than this policy, those mandatory rights will apply.
Cancellation & Order Modification Policy
At Odyss Watches, we begin processing orders quickly after purchase. Because of this, cancellation and modification requests should be submitted as soon as possible.
Order Cancellation Window
Customers should request cancellation within 30 minutes of placing the order.
To request a cancellation, contact:
Please include:
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your full name;
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order number;
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email address used for the purchase;
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a clear request to cancel the order.
We will make reasonable efforts to stop the order before fulfillment begins.
However, cancellation is not guaranteed, even when the request is submitted within 30 minutes, because some orders may enter processing immediately.
Orders Already in Processing
Once an order has entered fulfillment or preparation, we may no longer be able to cancel it.
If cancellation is no longer possible, you may wait for delivery and, if eligible, request a return under our Returns & Refunds Policy.
Orders Already Shipped
Once an order has been shipped, it can no longer be canceled.
After delivery, eligible products may be returned in accordance with our Returns & Refunds Policy.
Address Changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error, contact us within 30 minutes of placing the order.
We will make reasonable efforts to update the address before shipment, but address changes are not guaranteed once processing has started.
Once an order has been transferred to the shipping carrier, Odyss Watches may no longer be able to change the delivery address.
Any additional fees resulting from an incorrect address provided by the customer may be the customer's responsibility.
Product or Quantity Changes
If you need to change:
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the watch model;
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product variant;
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quantity;
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shipping information;
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another order detail,
contact us as soon as possible.
Where possible, we may update the order before fulfillment.
If the requested change cannot be made, we may cancel the original order if it has not yet entered fulfillment so you can place a new order.
Product availability cannot be guaranteed.
Payment Adjustments
If a modification changes the order total, additional payment may be required before the change is confirmed.
If the revised order total is lower than the original amount, any approved difference may be refunded to the original payment method.
Refunds for Successfully Canceled Orders
If an order is successfully canceled after payment has already been charged, the refund will be issued to the original payment method.
Odyss Watches will normally initiate the refund promptly after the cancellation is approved.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
These external processing times are outside our control.
Duplicate Orders
If you accidentally place the same order more than once, contact us immediately.
Where possible, we will attempt to cancel the duplicate order before fulfillment.
Once a duplicate order has been shipped, the normal Returns & Refunds Policy will apply.
Fraud or Payment Verification
Odyss Watches may place an order on hold or cancel it if additional payment or identity verification is reasonably required to protect against fraud, unauthorized transactions, or payment disputes.
If an order is canceled by Odyss Watches and payment has already been captured, an eligible refund will be issued to the original payment method.
Orders Canceled by Odyss Watches
In rare circumstances, we may cancel an order because of:
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inventory errors;
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pricing or product information errors;
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payment authorization problems;
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suspected fraudulent activity;
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inability to deliver to the provided address;
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technical errors;
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legal or regulatory restrictions;
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other circumstances preventing fulfillment.
If we cancel an order after payment has been successfully collected, we will issue an applicable refund to the original payment method.
Customer Responsibility
Customers are responsible for reviewing all order information before completing checkout, including:
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product selection;
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quantity;
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shipping address;
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billing information;
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contact details;
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email address.
Submitting accurate information helps prevent delays, failed deliveries, and cancellation issues.
Consumer Rights
Nothing in this policy limits any cancellation or consumer rights that cannot legally be excluded under applicable law.
Where mandatory local law provides greater rights, those rights will apply.
Contact Us
For cancellation or order modification requests:
Odyss Watches
Email: Contact@odysswatches.online
Phone: +1 239 379 4132
Business Address:
240 SE 923rd St
Old Town, FL 32680
United States
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time
We aim to respond to customer inquiries within approximately 30 minutes during normal business hours.