ODYSS CUSTOMER CARE
Questions, answered.
Find answers about ordering a watch from ODYSS, shipping, returns and choosing your next timepiece.
01 Orders & payments
How do I place an order?
Choose your watch and select the available options on its product page. Add it to your cart, then review the item, delivery address and total at checkout before paying.
Which payment methods can I use?
The payment methods available for your order appear at checkout. Availability can vary by country, currency and device. Check the options shown there before completing your purchase.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. Changes and cancellations depend on the order's processing status and cannot be guaranteed.
Ask about your order →02 Shipping & delivery
Where does ODYSS ship?
Enter your delivery address at checkout to check whether a shipping option is available for your destination.
Read our shipping policy →How much is shipping, and how long does delivery take?
Review the shipping charges displayed at checkout and the delivery information provided for your order before paying. If you need a watch by a specific date and cannot find a delivery estimate, contact us before ordering.
Shipping details →How can I check my order status?
Use the order status link in your confirmation email. When tracking information is available, check it for carrier updates. If you cannot find your confirmation or need help with a delivery, contact us with your order number.
Get order support →03 Returns & support
Can I return my watch?
Review the return conditions before purchasing, including eligibility, deadlines, item condition and any return shipping costs. Contact us for return instructions before sending an item back.
Read our return and refund policy →What if my watch arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue and clear photos of the watch and packaging. Keep the packaging while the issue is reviewed.
Contact customer care →Does my watch include a warranty?
Check the product page and any warranty terms supplied with the watch. Coverage, exclusions and the party providing the warranty may differ by product. If the terms are unclear, ask us before ordering.
04 Choosing a watch
Is ODYSS the manufacturer of the watches?
ODYSS is an independent watch retailer. The product brand is identified on each listing; ODYSS is the store name. Refer to the individual product page for the model and specifications.
How do I choose the right watch size?
Compare the listed case diameter, thickness and strap measurements with a watch you already find comfortable. Check the available bracelet or strap options, and ask us about any measurements missing from the listing.
Explore the watch size guide →Where can I check the movement, materials and water resistance?
Read the specifications for the exact model and variant you want to order. Do not assume that watches with a similar design share the same movement, glass or water-resistance rating. If a specification or permitted use is unclear, contact us before purchasing or exposing the watch to water.