Refund policy

Returns & Refunds Policy

Last Updated: September 21, 2026

At Odyss Watches, we want customers to understand our return and refund conditions clearly before placing an order.

14-Day Return Window

Customers may request a return within 14 calendar days from the confirmed delivery date.

The return period begins on the date the carrier marks the order as delivered.

Return requests submitted after the 14-day period may not be accepted unless required by applicable law.

Buyer-Remorse Returns

We accept eligible returns if you change your mind about your purchase.

To qualify, the item must be:

  • unworn;

  • unused;

  • undamaged;

  • in the same condition in which it was received;

  • returned in its original packaging;

  • returned with all original tags and seals attached;

  • returned with all accessories, inserts, manuals, and other included components.

Items showing signs of wear, use, alteration, damage, missing components, or removed tags or seals may be refused.

Buyer-Remorse Return Shipping

For returns based on a change of mind, the customer is responsible for return shipping costs.

Return shipping costs are not refundable.

We strongly recommend using a trackable shipping method.

Odyss Watches is not responsible for return packages lost in transit before reaching the approved return destination.

Damaged, Defective, or Incorrect Orders

If you receive:

  • a damaged product;

  • a defective product;

  • the wrong product;

  • an item materially different from what you ordered,

contact us as soon as reasonably possible at:

Contact@odysswatches.online

Please provide:

  • your order number;

  • a clear description of the issue;

  • clear photos or videos showing the problem;

  • photos of the packaging if relevant.

We may request additional information before approving the claim.

For an approved damaged, defective, or incorrect order, Odyss Watches may offer:

  • a replacement; or

  • a refund.

For a full refund, we may require the product to be returned before the refund is issued.

Where the issue is confirmed to have resulted from our error or from an eligible delivery defect, reasonable standard return-shipping costs will be covered or reimbursed where appropriate.

Return Authorization Required

Before returning any product, you must contact Odyss Watches and receive return instructions.

Do not return products without authorization.

Unauthorized returns may experience delays and may be refused where permitted by law.

Contact us at:

Contact@odysswatches.online

Phone:

+1 239 379 4132

Return Address

Our business address is:

Odyss Watches
240 SE 923rd St
Old Town, FL 32680
United States

However, do not automatically send your return to this address.

The correct return destination will be provided after your return request has been reviewed and approved.

If our return location changes, we will provide the applicable return address before you ship the item.

Return Inspection

Returned products are inspected once received.

To qualify for an eligible buyer-remorse refund, the item must meet the return conditions described above.

A return may be rejected or the refund adjusted, where permitted by law, if the product:

  • has been worn;

  • has been used;

  • is damaged;

  • has been altered;

  • is missing parts or accessories;

  • no longer has required tags or seals;

  • has been returned in materially different condition.

Refund Method

Approved refunds are issued to the original payment method used when the order was placed.

We do not normally issue refunds through alternative payment methods.

Refund Processing Time

Once an eligible return has been received and inspected, the refund will normally be processed within:

5–7 business days

After we issue the refund, your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account.

Those external processing times are outside the control of Odyss Watches.

Restocking Fees

Odyss Watches currently charges:

No restocking fee

for approved returns.

Original Shipping Charges

Standard shipping is currently offered free of charge.

If paid or expedited shipping options are introduced in the future, original shipping charges will generally not be refundable for buyer-remorse returns unless required by applicable law.

This does not affect eligible refunds for defective, damaged, or incorrect products.

Exchanges

Where stock is available, we may provide a replacement for an eligible damaged, defective, or incorrect product.

For buyer-remorse returns, customers may return the eligible item and place a new order for the preferred product.

Product availability cannot be guaranteed.

Returnable Products

Unless clearly stated otherwise on a product page before purchase, products sold by Odyss Watches may be returned if they meet the conditions of this policy.

Refused Deliveries

Refusing a delivery does not automatically qualify an order for a full refund.

If a shipment is refused and returned to us, applicable costs may be deducted from an otherwise eligible refund, including:

  • return shipping charges;

  • customs charges;

  • carrier fees;

  • other non-recoverable delivery-related costs.

Any deduction will only be made where permitted by applicable law.

Customs-Related Returns

If an international shipment is returned because the customer:

  • refuses to pay applicable duties or taxes;

  • fails to complete customs requirements;

  • refuses the shipment;

the customer may remain responsible for applicable carrier, customs, or return costs.

Refunds for Lost Packages

If a shipment is confirmed as lost by the carrier, Odyss Watches may issue:

  • a replacement; or

  • an eligible refund to the original payment method.

A carrier investigation may be required before the claim is resolved.

Consumer Rights

This policy does not remove, restrict, or replace any consumer rights that cannot legally be excluded under applicable law.

Where local consumer protection law provides greater rights than this policy, those mandatory rights will apply.

Contact Us

For return or refund questions:

Odyss Watches

Email: Contact@odysswatches.online
Phone: +1 239 379 4132

Business Address:
240 SE 923rd St
Old Town, FL 32680
United States

Customer service hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within approximately 30 minutes during normal business hours.

Cancellation & Order Modification Policy

Last Updated: September 21, 2026

At Odyss Watches, we begin processing orders quickly after purchase. Because of this, cancellation and modification requests should be submitted as soon as possible.

Order Cancellation Window

Customers should request cancellation within 30 minutes of placing the order.

To request a cancellation, contact:

Contact@odysswatches.online

Please include:

  • your full name;

  • order number;

  • email address used for the purchase;

  • a clear request to cancel the order.

We will make reasonable efforts to stop the order before fulfillment begins.

However, cancellation is not guaranteed, even when the request is submitted within 30 minutes, because some orders may enter processing immediately.

Orders Already in Processing

Once an order has entered fulfillment or preparation, we may no longer be able to cancel it.

If cancellation is no longer possible, you may wait for delivery and, if eligible, request a return under our Returns & Refunds Policy.

Orders Already Shipped

Once an order has been shipped, it can no longer be canceled.

After delivery, eligible products may be returned in accordance with our Returns & Refunds Policy.

Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us within 30 minutes of placing the order.

We will make reasonable efforts to update the address before shipment, but address changes are not guaranteed once processing has started.

Once an order has been transferred to the shipping carrier, Odyss Watches may no longer be able to change the delivery address.

Any additional fees resulting from an incorrect address provided by the customer may be the customer's responsibility.

Product or Quantity Changes

If you need to change:

  • the watch model;

  • product variant;

  • quantity;

  • shipping information;

  • another order detail,

contact us as soon as possible.

Where possible, we may update the order before fulfillment.

If the requested change cannot be made, we may cancel the original order if it has not yet entered fulfillment so you can place a new order.

Product availability cannot be guaranteed.

Payment Adjustments

If a modification changes the order total, additional payment may be required before the change is confirmed.

If the revised order total is lower than the original amount, any approved difference may be refunded to the original payment method.

Refunds for Successfully Canceled Orders

If an order is successfully canceled after payment has already been charged, the refund will be issued to the original payment method.

Odyss Watches will normally initiate the refund promptly after the cancellation is approved.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

These external processing times are outside our control.

Duplicate Orders

If you accidentally place the same order more than once, contact us immediately.

Where possible, we will attempt to cancel the duplicate order before fulfillment.

Once a duplicate order has been shipped, the normal Returns & Refunds Policy will apply.

Fraud or Payment Verification

Odyss Watches may place an order on hold or cancel it if additional payment or identity verification is reasonably required to protect against fraud, unauthorized transactions, or payment disputes.

If an order is canceled by Odyss Watches and payment has already been captured, an eligible refund will be issued to the original payment method.

Orders Canceled by Odyss Watches

In rare circumstances, we may cancel an order because of:

  • inventory errors;

  • pricing or product information errors;

  • payment authorization problems;

  • suspected fraudulent activity;

  • inability to deliver to the provided address;

  • technical errors;

  • legal or regulatory restrictions;

  • other circumstances preventing fulfillment.

If we cancel an order after payment has been successfully collected, we will issue an applicable refund to the original payment method.

Customer Responsibility

Customers are responsible for reviewing all order information before completing checkout, including:

  • product selection;

  • quantity;

  • shipping address;

  • billing information;

  • contact details;

  • email address.

Submitting accurate information helps prevent delays, failed deliveries, and cancellation issues.

Consumer Rights

Nothing in this policy limits any cancellation or consumer rights that cannot legally be excluded under applicable law.

Where mandatory local law provides greater rights, those rights will apply.

Contact Us

For cancellation or order modification requests:

Odyss Watches

Email: Contact@odysswatches.online
Phone: +1 239 379 4132

Business Address:
240 SE 923rd St
Old Town, FL 32680
United States

Customer service hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within approximately 30 minutes during normal business hours.

30-Day Limited Warranty Policy

Last Updated: September 21, 2026

Odyss Watches provides a 30-day limited store warranty on eligible watches purchased directly from:

odysswatches.online

This warranty is provided by Odyss Watches and is separate from any manufacturer warranty unless a specific product page expressly states otherwise.

Warranty Period

The warranty lasts for:

30 calendar days from the confirmed delivery date

The warranty period begins on the date the shipping carrier marks the order as delivered.

What the Warranty Covers

The Odyss Watches limited warranty covers qualifying mechanical defects that occur during normal intended use within the 30-day warranty period.

Examples may include:

  • failure of the watch movement;

  • mechanical components no longer functioning correctly;

  • an internal mechanical defect that prevents normal operation;

  • another verified mechanical failure not caused by external damage or misuse.

All warranty claims are subject to review and inspection.

What the Warranty Does Not Cover

The warranty does not cover damage or problems caused by:

  • accidental impact;

  • dropping the watch;

  • crushing or excessive force;

  • misuse or abuse;

  • improper handling;

  • unauthorized repairs;

  • unauthorized modifications;

  • opening or tampering with the watch;

  • normal wear and tear;

  • scratches;

  • cosmetic damage occurring after delivery;

  • broken glass caused by impact;

  • damaged straps or bracelets caused by misuse;

  • loss or theft;

  • improper storage;

  • exposure to conditions outside the product's stated specifications;

  • water or moisture damage where the product is not expressly rated for the relevant level of water resistance;

  • damage caused by failure to follow reasonable care instructions.

Intentional damage is not covered.

Cosmetic Wear

Normal cosmetic wear is not considered a mechanical defect.

This may include:

  • minor scratches;

  • surface marks;

  • normal strap wear;

  • bracelet wear;

  • discoloration caused by normal use;

  • other cosmetic changes that do not affect the mechanical operation of the watch.

Water Resistance

Any water-resistance level displayed on a product page should be treated according to the specifications provided for that specific watch.

Customers should not assume a watch is suitable for:

  • swimming;

  • diving;

  • showering;

  • prolonged water exposure;

unless the product description specifically indicates that level of water resistance.

Water damage caused by use beyond the stated product specification is not covered by this limited warranty.

Products Damaged or Defective on Arrival

If your watch arrives:

  • damaged;

  • defective;

  • incorrect;

  • materially different from the product ordered,

please contact us as soon as reasonably possible.

Problems reported within the 14-day return period are handled under our Returns & Refunds Policy.

For approved arrival-defect claims, the applicable return-shipping terms in that policy will apply.

Warranty Claims After the Return Period

If a qualifying mechanical defect develops after the 14-day return period but within the 30-day warranty period, contact:

Contact@odysswatches.online

Please provide:

  • your full name;

  • order number;

  • email address used for the purchase;

  • a clear description of the problem;

  • clear photographs where relevant;

  • video evidence demonstrating the mechanical issue where possible.

We may request additional information to help verify the issue.

Warranty Authorization

Do not return a watch for warranty inspection without first contacting Odyss Watches and receiving instructions.

Unauthorized warranty returns may result in processing delays and may be refused where permitted by law.

Warranty Return Shipping

For warranty claims made after the initial return period, the customer is generally responsible for the cost of shipping the product to the designated inspection location.

We strongly recommend using a trackable shipping service.

If the claim is ultimately covered by applicable mandatory consumer law that requires Odyss Watches to bear the return cost, those legal requirements will apply.

Do not send a warranty product until you have received the correct return instructions.

Warranty Inspection

Once the watch is received, Odyss Watches may inspect the product to determine:

  • whether a mechanical defect exists;

  • whether the issue occurred within the warranty period;

  • whether the defect resulted from normal use;

  • whether the watch shows evidence of accidental damage, misuse, alteration, or unauthorized repair.

Submitting a warranty claim does not automatically mean the claim will be approved.

Warranty Resolution

If a claim is approved, Odyss Watches may, depending on the nature of the defect and product availability:

  • repair the product;

  • replace it with the same product;

  • replace it with a reasonably comparable product; or

  • provide an appropriate refund if repair or replacement is not reasonably available.

The available resolution may depend on:

  • the verified defect;

  • available replacement stock;

  • whether repair is practical;

  • applicable consumer protection requirements.

Replacement Products

If a replacement is provided, the replacement product may be:

  • the same model; or

  • a comparable product of similar value where the original model is unavailable.

We will not substitute a materially different product without communicating the available resolution.

Unauthorized Repair or Modification

Do not have the watch:

  • opened;

  • repaired;

  • modified;

  • serviced;

  • internally adjusted;

by an unauthorized third party before contacting Odyss Watches regarding a warranty claim.

Unauthorized repair or modification may make it impossible to determine the cause of the original defect and may result in the claim being denied where permitted by law.

Proof of Purchase

Warranty service is available only for eligible products purchased directly through:

odysswatches.online

We may require proof of purchase or an order number before processing the claim.

Products purchased through an unauthorized third party may not qualify for this store warranty.

Warranty Is Not Transferable

Unless required otherwise by applicable law, the Odyss Watches limited store warranty applies to the original purchaser and is not intended to be transferred to another person.

Limitation of Warranty

This policy covers only the limited store warranty described above.

It does not create any representation that Odyss Watches is the manufacturer of the products unless expressly stated.

It also does not create any claim that Odyss Watches is an authorized dealer, official distributor, or official representative of another brand.

Consumer Rights

This limited warranty is provided in addition to any rights customers may have under applicable consumer protection laws.

Nothing in this policy excludes, restricts, or replaces legal rights that cannot lawfully be excluded or limited.

If applicable law provides greater warranty or consumer protection rights, those mandatory rights will apply.

Contact Us

For warranty claims or questions:

Odyss Watches

Email: Contact@odysswatches.online
Phone: +1 239 379 4132

Business Address:
240 SE 923rd St
Old Town, FL 32680
United States

Customer service hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within approximately 30 minutes during normal business hours.