Shipping policy
Shipping Policy
Last Updated: September 21, 2026
At Odyss Watches, we aim to provide clear and transparent shipping information so customers know what to expect before placing an order.
Shipping Origin
All Odyss Watches orders are processed and dispatched from the United States.
Our business address is:
Odyss Watches
240 SE 923rd St
Old Town, FL 32680
United States
Please do not send returns to this address without first contacting our customer service team and receiving return instructions.
Countries We Currently Ship To
Odyss Watches currently ships to:
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United States
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Canada
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United Kingdom
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Australia
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New Zealand
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United Arab Emirates
All prices on our website are displayed in USD, unless otherwise stated at checkout.
Shipping Cost
We currently offer free standard shipping to the destinations listed above.
No minimum purchase amount is required for standard free shipping unless a different condition is clearly displayed on the website before checkout.
Order Processing Time
Orders are normally processed within:
3–7 business days
Business days are Monday through Friday, excluding U.S. federal holidays and recognized carrier holidays.
Orders placed after 2:00 PM Eastern Time (ET) begin processing on the next business day.
Processing time includes the time required to:
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verify the order;
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prepare the product;
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perform applicable quality checks;
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package the order;
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transfer the shipment to the carrier.
Processing time is separate from transit time.
Estimated Transit Time
Once an order has been dispatched, the estimated transit time is:
7–10 business days
This means the normal estimated total delivery timeframe is approximately:
10–17 business days
Delivery timeframes are estimates and are not guaranteed delivery dates.
Occasional delays may occur because of:
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severe weather;
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carrier disruptions;
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public holidays;
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customs inspections;
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transportation delays;
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remote delivery locations;
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high seasonal demand;
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circumstances outside our reasonable control.
Shipping Carriers
Depending on the destination, service availability, and delivery area, orders may be shipped through carriers including:
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DHL
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FedEx
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UPS
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USPS
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other trusted third-party logistics or delivery providers
Odyss Watches may select the carrier or shipping service that is most suitable for each order.
Tracking Information
Tracking information will be provided once your order has been shipped.
The tracking number or tracking link will normally be sent to the email address provided during checkout.
Please note that tracking information may require some time after shipment before it becomes active in the carrier's system.
Customers are responsible for providing a valid email address when placing an order.
International Customs, Duties and Taxes
International orders may be subject to:
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import duties;
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customs charges;
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VAT;
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taxes;
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brokerage fees;
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other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price and are the responsibility of the customer.
Odyss Watches does not control customs authorities and cannot determine in advance whether additional charges will be applied.
Customers are responsible for understanding any import rules, tax requirements, or customs obligations that apply in their country.
If a package is refused, abandoned, or returned because customs duties or taxes were not paid, any applicable return costs, customs charges, or carrier fees may be deducted from an eligible refund where permitted by law.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us as quickly as possible at:
We will make reasonable efforts to correct the address before shipment, but address changes are not guaranteed once processing has started.
Odyss Watches is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect address, the customer may request reshipment.
Any additional shipping, handling, return-to-sender, or carrier fees may be charged to the customer.
Lost Packages
If the tracking information shows that your shipment has stopped moving for an unusually long period or the carrier confirms that the shipment has been lost, contact us at:
We may open an investigation with the shipping carrier.
If the package is confirmed as lost, Odyss Watches may, depending on the circumstances:
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send a replacement; or
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issue an eligible refund to the original payment method.
Customers may be required to cooperate with the carrier investigation before a resolution is issued.
Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please:
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Check around the delivery location.
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Check with household members, neighbors, reception desks, or building staff.
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Confirm that the shipping address on the order is correct.
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Contact the shipping carrier for additional delivery information.
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Contact Odyss Watches if the shipment remains missing.
If the carrier confirms successful delivery to the correct address, a refund or replacement is not automatically guaranteed.
However, we will review reasonable evidence and assist with the carrier investigation where appropriate.
Nothing in this section limits any consumer rights that cannot legally be excluded.
Damaged Shipments
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Email:
Please provide:
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your order number;
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a description of the issue;
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clear photos or videos showing the damage or problem;
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photos of the packaging when relevant.
Please keep the original packaging until the claim has been reviewed, as the shipping carrier may require it for investigation.
Eligible damaged or incorrect orders may qualify for a replacement or refund under our Returns & Refunds Policy.
Returned-to-Sender Packages
If a shipment is returned to us because of:
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an incorrect address;
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refusal of delivery;
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failure to collect the package;
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unpaid customs charges;
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another issue attributable to the recipient,
the customer may request reshipment once the package has been received and inspected.
Additional shipping or carrier charges may apply.
Customer Service
For shipping-related questions, contact:
Odyss Watches
Email: Contact@odysswatches.online
Phone: +1 239 379 4132
Business Address:
240 SE 923rd St
Old Town, FL 32680
United States
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time
During normal business hours, we aim to respond to customer inquiries within approximately 30 minutes.
Response times may be longer during holidays, unusually high inquiry volumes, or circumstances outside our reasonable control.
Payment Policy
Last Updated: September 21, 2026
At Odyss Watches, we aim to provide a secure and transparent payment experience for all customers.
Accepted Payment Methods
We accept major credit and debit cards supported through our checkout system, including eligible cards processed through:
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Visa
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Mastercard
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American Express
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Discover
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other major card networks supported at checkout
Available payment options may vary depending on the customer’s location, device, and payment provider.
If additional payment methods become available, they will be displayed during checkout before the order is submitted.
Payment Processing
Payments are processed securely through our ecommerce and payment service providers, including:
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Shopify
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Stripe
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other secure payment infrastructure integrated into our checkout where applicable
Odyss Watches does not directly store complete payment card numbers on our own systems.
Payment information is handled by the applicable payment processor in accordance with its own security standards and privacy practices.
When You Are Charged
Payment is generally charged immediately when the order is successfully submitted and authorized.
An order is not considered successfully paid until the payment processor confirms authorization.
Payment Authorization
When you place an order, your payment provider may perform verification checks before approving the transaction.
A transaction may be declined because of:
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insufficient funds;
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incorrect billing information;
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card restrictions;
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suspected fraud;
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payment-provider security checks;
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expired payment details;
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other authorization issues.
Odyss Watches does not control the approval or decline decision made by your bank or payment provider.
Billing Information
Customers are responsible for providing accurate:
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cardholder information;
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billing address;
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payment details;
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contact information.
Incorrect or incomplete billing information may result in a declined transaction, processing delay, or order cancellation.
Currency
Prices on odysswatches.online are displayed in:
USD — United States Dollars
Unless another currency is clearly displayed during checkout, transactions are processed in USD.
For international customers, your bank or payment provider may convert the transaction into your local currency.
Currency-conversion rates and foreign transaction fees are determined by the customer's bank or payment provider and are outside the control of Odyss Watches.
Taxes, Duties, and Customs Charges
Any applicable sales taxes charged directly through checkout will be displayed before payment is completed where required.
For international orders, additional:
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import duties;
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VAT;
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customs charges;
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brokerage fees;
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local taxes;
may be imposed by the destination country.
Unless expressly stated otherwise at checkout, those international charges are not included in the purchase price and remain the customer's responsibility.
Secure Checkout
We use established third-party ecommerce and payment providers to help protect payment transactions.
Customers should complete payment only through the official checkout available on:
odysswatches.online
Odyss Watches will not request complete payment card details by email, text message, or social media.
Payment Confirmation
After successful payment and order placement, customers should receive an order confirmation at the email address provided during checkout.
Customers are responsible for entering an accurate email address.
If you do not receive a confirmation message, please check your spam or junk folder before contacting customer service.
Failed or Declined Payments
If payment is declined, the order may not be created or fulfilled.
Customers should contact their bank or payment provider if they believe a valid transaction has been incorrectly declined.
Odyss Watches generally cannot override a decline made by a bank, card issuer, or payment processor.
Duplicate Charges
If you believe you have been charged more than once for the same order, contact:
Please provide:
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your order number;
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your name;
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the date of the transaction;
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the amount ch