Warranty Policy

Last Updated: September 21, 2026

Odyss Watches provides a 30-day limited store warranty on eligible watches purchased directly from:

odysswatches.online

This warranty is provided by Odyss Watches and is separate from any manufacturer warranty unless a specific product page expressly states otherwise.

Warranty Period

The warranty lasts for:

30 calendar days from the confirmed delivery date

The warranty period begins on the date the shipping carrier marks the order as delivered.

What the Warranty Covers

The Odyss Watches limited warranty covers qualifying mechanical defects that occur during normal intended use within the 30-day warranty period.

Examples may include:

failure of the watch movement;
mechanical components no longer functioning correctly;
an internal mechanical defect that prevents normal operation;
another verified mechanical failure not caused by external damage or misuse.

All warranty claims are subject to review and inspection.

What the Warranty Does Not Cover

The warranty does not cover damage or problems caused by:

accidental impact;
dropping the watch;
crushing or excessive force;
misuse or abuse;
improper handling;
unauthorized repairs;
unauthorized modifications;
opening or tampering with the watch;
normal wear and tear;
scratches;
cosmetic damage occurring after delivery;
broken glass caused by impact;
damaged straps or bracelets caused by misuse;
loss or theft;
improper storage;
exposure to conditions outside the product's stated specifications;
water or moisture damage where the product is not expressly rated for the relevant level of water resistance;
damage caused by failure to follow reasonable care instructions.

Intentional damage is not covered.

Cosmetic Wear

Normal cosmetic wear is not considered a mechanical defect.

This may include:

minor scratches;
surface marks;
normal strap wear;
bracelet wear;
discoloration caused by normal use;
other cosmetic changes that do not affect the mechanical operation of the watch.

Water Resistance

Any water-resistance level displayed on a product page should be treated according to the specifications provided for that specific watch.

Customers should not assume a watch is suitable for:

swimming;
diving;
showering;
prolonged water exposure;

unless the product description specifically indicates that level of water resistance.

Water damage caused by use beyond the stated product specification is not covered by this limited warranty.

Products Damaged or Defective on Arrival

If your watch arrives:

damaged;
defective;
incorrect;
materially different from the product ordered,

please contact us as soon as reasonably possible.

Problems reported within the 14-day return period are handled under our Returns & Refunds Policy.

For approved arrival-defect claims, the applicable return-shipping terms in that policy will apply.

Warranty Claims After the Return Period

If a qualifying mechanical defect develops after the 14-day return period but within the 30-day warranty period, contact:

Contact@odysswatches.online

Please provide:

your full name;
order number;
email address used for the purchase;
a clear description of the problem;
clear photographs where relevant;
video evidence demonstrating the mechanical issue where possible.

We may request additional information to help verify the issue.

Warranty Authorization

Do not return a watch for warranty inspection without first contacting Odyss Watches and receiving instructions.

Unauthorized warranty returns may result in processing delays and may be refused where permitted by law.

Warranty Return Shipping

For warranty claims made after the initial return period, the customer is generally responsible for the cost of shipping the product to the designated inspection location.

We strongly recommend using a trackable shipping service.

If the claim is ultimately covered by applicable mandatory consumer law that requires Odyss Watches to bear the return cost, those legal requirements will apply.

Do not send a warranty product until you have received the correct return instructions.

Warranty Inspection

Once the watch is received, Odyss Watches may inspect the product to determine:

whether a mechanical defect exists;
whether the issue occurred within the warranty period;
whether the defect resulted from normal use;
whether the watch shows evidence of accidental damage, misuse, alteration, or unauthorized repair.

Submitting a warranty claim does not automatically mean the claim will be approved.

Warranty Resolution

If a claim is approved, Odyss Watches may, depending on the nature of the defect and product availability:

repair the product;
replace it with the same product;
replace it with a reasonably comparable product; or
provide an appropriate refund if repair or replacement is not reasonably available.

The available resolution may depend on:

the verified defect;
available replacement stock;
whether repair is practical;
applicable consumer protection requirements.

Replacement Products

If a replacement is provided, the replacement product may be:

the same model; or
a comparable product of similar value where the original model is unavailable.

We will not substitute a materially different product without communicating the available resolution.

Unauthorized Repair or Modification

Do not have the watch:

opened;
repaired;
modified;
serviced;
internally adjusted;

by an unauthorized third party before contacting Odyss Watches regarding a warranty claim.

Unauthorized repair or modification may make it impossible to determine the cause of the original defect and may result in the claim being denied where permitted by law.

Proof of Purchase

Warranty service is available only for eligible products purchased directly through:

odysswatches.online

We may require proof of purchase or an order number before processing the claim.

Products purchased through an unauthorized third party may not qualify for this store warranty.

Warranty Is Not Transferable

Unless required otherwise by applicable law, the Odyss Watches limited store warranty applies to the original purchaser and is not intended to be transferred to another person.