Last Updated: September 21, 2026
At Odyss Watches, we aim to provide clear and transparent shipping information so customers know what to expect before placing an order.
Shipping Origin
All Odyss Watches orders are processed and dispatched from the United States.
Our business address is:
Odyss Watches
240 SE 923rd St
Old Town, FL 32680
United States
Please do not send returns to this address without first contacting our customer service team and receiving return instructions.
Countries We Currently Ship To
Odyss Watches currently ships to:
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United States
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Canada
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United Kingdom
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Australia
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New Zealand
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United Arab Emirates
All prices on our website are displayed in USD, unless otherwise stated at checkout.
Shipping Cost
We currently offer free standard shipping to the destinations listed above.
No minimum purchase amount is required for standard free shipping unless a different condition is clearly displayed on the website before checkout.
Order Processing Time
Orders are normally processed within:
3–7 business days
Business days are Monday through Friday, excluding U.S. federal holidays and recognized carrier holidays.
Orders placed after 2:00 PM Eastern Time (ET) begin processing on the next business day.
Processing time includes the time required to:
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verify the order;
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prepare the product;
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perform applicable quality checks;
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package the order;
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transfer the shipment to the carrier.
Processing time is separate from transit time.
Estimated Transit Time
Once an order has been dispatched, the estimated transit time is:
7–10 business days
This means the normal estimated total delivery timeframe is approximately:
10–17 business days
Delivery timeframes are estimates and are not guaranteed delivery dates.
Occasional delays may occur because of:
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severe weather;
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carrier disruptions;
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public holidays;
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customs inspections;
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transportation delays;
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remote delivery locations;
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high seasonal demand;
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circumstances outside our reasonable control.
Shipping Carriers
Depending on the destination, service availability, and delivery area, orders may be shipped through carriers including:
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DHL
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FedEx
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UPS
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USPS
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other trusted third-party logistics or delivery providers
Odyss Watches may select the carrier or shipping service that is most suitable for each order.
Tracking Information
Tracking information will be provided once your order has been shipped.
The tracking number or tracking link will normally be sent to the email address provided during checkout.
Please note that tracking information may require some time after shipment before it becomes active in the carrier's system.
Customers are responsible for providing a valid email address when placing an order.
International Customs, Duties and Taxes
International orders may be subject to:
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import duties;
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customs charges;
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VAT;
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taxes;
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brokerage fees;
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other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price and are the responsibility of the customer.
Odyss Watches does not control customs authorities and cannot determine in advance whether additional charges will be applied.
Customers are responsible for understanding any import rules, tax requirements, or customs obligations that apply in their country.
If a package is refused, abandoned, or returned because customs duties or taxes were not paid, any applicable return costs, customs charges, or carrier fees may be deducted from an eligible refund where permitted by law.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, contact us as quickly as possible at:
We will make reasonable efforts to correct the address before shipment, but address changes are not guaranteed once processing has started.
Odyss Watches is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us because of an incorrect address, the customer may request reshipment.
Any additional shipping, handling, return-to-sender, or carrier fees may be charged to the customer.
Lost Packages
If the tracking information shows that your shipment has stopped moving for an unusually long period or the carrier confirms that the shipment has been lost, contact us at:
We may open an investigation with the shipping carrier.
If the package is confirmed as lost, Odyss Watches may, depending on the circumstances:
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send a replacement; or
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issue an eligible refund to the original payment method.
Customers may be required to cooperate with the carrier investigation before a resolution is issued.
Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please:
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Check around the delivery location.
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Check with household members, neighbors, reception desks, or building staff.
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Confirm that the shipping address on the order is correct.
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Contact the shipping carrier for additional delivery information.
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Contact Odyss Watches if the shipment remains missing.
If the carrier confirms successful delivery to the correct address, a refund or replacement is not automatically guaranteed.
However, we will review reasonable evidence and assist with the carrier investigation where appropriate.
Nothing in this section limits any consumer rights that cannot legally be excluded.
Damaged Shipments
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Email:
Please provide:
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your order number;
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a description of the issue;
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clear photos or videos showing the damage or problem;
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photos of the packaging when relevant.
Please keep the original packaging until the claim has been reviewed, as the shipping carrier may require it for investigation.
Eligible damaged or incorrect orders may qualify for a replacement or refund under our Returns & Refunds Policy.
Returned-to-Sender Packages
If a shipment is returned to us because of:
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an incorrect address;
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refusal of delivery;
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failure to collect the package;
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unpaid customs charges;
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another issue attributable to the recipient,
the customer may request reshipment once the package has been received and inspected.
Additional shipping or carrier charges may apply.
Customer Service
For shipping-related questions, contact:
Odyss Watches
Email: Contact@odysswatches.online
Phone: +1 239 379 4132
Business Address:
240 SE 923rd St
Old Town, FL 32680
United States
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time
During normal business hours, we aim to respond to customer inquiries within approximately 30 minutes.
Response times may be longer during holidays, unusually high inquiry volumes, or circumstances outside our reasonable control.