Last Updated: September 21, 2026

At Odyss Watches, we provide tracking information for shipped orders and clear procedures for delayed, lost, damaged, or incorrectly delivered packages.

This policy should be read together with our Shipping Policy and Returns & Refunds Policy.

1. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Tracking information may include:

• the shipping carrier;

• tracking number;

• tracking link;

• current shipment status.

Tracking information may take some time after dispatch to become active in the carrier’s system.

2. When Tracking Is Sent

Tracking is normally sent after the order has been dispatched.

Our standard order processing time is:

3–7 business days

After dispatch, estimated transit time is:

7–10 business days

For complete delivery information, please review our Shipping Policy.

3. Tracking Not Updating

It is normal for tracking information to occasionally remain unchanged for a short period.

Possible reasons include:

• carrier processing delays;

• package transfers between facilities;

• customs inspections;

• weekends or holidays;

• delayed scanning;

• international handovers between carriers.

If tracking has not updated for an unusually long period, contact us at:

Contact@odysswatches.online

Please include your order number.

We may contact the carrier or open a shipment investigation when appropriate.

4. Delayed Packages

Delivery estimates are not guaranteed delivery dates.

Packages may be delayed because of circumstances outside our reasonable control, including:

• carrier disruptions;

• weather;

• customs inspections;

• transportation delays;

• public holidays;

• remote delivery locations;

• high seasonal demand.

If your shipment is delayed significantly beyond the expected delivery timeframe, contact us so we can review the tracking history.

5. Lost Packages

A package is not automatically considered lost simply because it is delayed.

Where necessary, Odyss Watches may request that the carrier investigate the shipment.

If the carrier confirms that the package has been lost, Odyss Watches may provide one of the following resolutions:

• replacement of the order; or

• an eligible refund to the original payment method.

The appropriate resolution may depend on:

• product availability;

• carrier findings;

• delivery records;

• the circumstances of the shipment.

6. Carrier Investigation

Customers may be required to cooperate with a carrier investigation.

This may include confirming:

• the delivery address;

• whether the package was received;

• whether household members received it;

• whether the carrier contacted the customer;

• other information reasonably required to investigate the shipment.

Replacement or refund decisions may be delayed until the carrier has completed the relevant investigation.

7. Packages Marked as Delivered

If tracking shows that the package was delivered but you cannot find it, please first:

1. Check around the delivery location.

2. Check mailboxes, porches, reception areas, or secure delivery areas.

3. Ask household members or building staff.

4. Check with nearby neighbors.

5. Verify that the shipping address on your order is correct.

6. Contact the shipping carrier for additional delivery details.

If the package is still missing, contact us at:

Contact@odysswatches.online

8. Delivered Package Claims

A carrier delivery scan does not prevent us from reviewing a legitimate delivery concern.

However, where the carrier confirms successful delivery to the correct shipping address, a refund or replacement is not automatically guaranteed.

We may review:

• tracking information;

• delivery confirmation;

• proof of delivery;

• GPS or carrier scan information where available;

• customer-provided information;

• carrier investigation results.

We will assess the claim based on the available evidence and applicable consumer rights.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an incorrect or incomplete address was entered by the customer, Odyss Watches is not responsible for delivery failure caused by that error.

If the package is returned to us, the customer may request reshipment.

Additional:

• shipping fees;

• return-to-sender fees;

• handling costs;

• carrier charges;

may be charged to the customer.

10. Damaged Packages

If your package arrives visibly damaged, contact us as soon as reasonably possible.

Please provide:

• your order number;

• photos of the outer packaging;

• photos of the shipping label where relevant;

• photos or video of the damaged product;

• a description of what happened.

Do not dispose of the packaging until the claim has been reviewed.

The shipping carrier may require the original packaging during its investigation.

11. Damaged Products

If the product itself is damaged, defective, or unusable on arrival, the claim will be handled under our Returns & Refunds Policy.

Eligible customers may receive:

• a replacement; or

• a refund.

For a full refund, the item may need to be returned before the refund is issued.

12. Incorrect Products

If you receive a product different from the one you ordered, contact us and provide:

• order number;

• photos of the received product;

• photos of the packaging where relevant.

Once verified, we may provide return instructions and arrange:

• the correct replacement; or

• an eligible refund.

13. Missing Items

If an order contains multiple items and one or more items are missing, contact us with:

• your order number;

• details of the missing item;

• photos of the package and contents where appropriate.

We will review the order and shipping records before providing a resolution.

14. Returned-to-Sender Packages

A shipment may be returned to us because of:

• incorrect address;

• failed delivery attempts;

• refusal of delivery;

• failure to collect the package;

• unpaid customs charges.

Once the package has been returned and inspected, the customer may request reshipment.

Additional carrier or shipping charges may apply where the return resulted from circumstances attributable to the customer.

15. Customs Delays

International shipments may occasionally be delayed by customs authorities.

Odyss Watches cannot control customs processing times.

Customers are responsible for cooperating with reasonable customs requirements, including payment of applicable duties or taxes where required.

16. Refused Deliveries

Refusing a delivery does not automatically create a right to a full refund.

Where a shipment is refused and returned to us, applicable:

• return shipping charges;

• customs charges;

• carrier fees;

• other non-recoverable costs;

may be deducted from an otherwise eligible refund where permitted by law.

17. Fraudulent Delivery Claims

We reserve the right to investigate claims that reasonably appear inconsistent with:

• carrier records;

• confirmed delivery information;

• previous claims;

• available order evidence.

Where necessary and lawful, relevant documentation may be provided to:

• carriers;

• payment providers;

• financial institutions;

• fraud-prevention services;

• legal authorities.

This does not affect legitimate customer rights.

18. Resolution Options

Depending on the type of issue and available evidence, Odyss Watches may offer:

• replacement;

• reshipment;

• refund;

• carrier investigation;

• another reasonable resolution.

Replacement products remain subject to stock availability.

19. How to File a Shipping Claim

To report a shipping issue, email:

Contact@odysswatches.online

Please include:

• full name;

• order number;

• email used for the order;

• explanation of the issue;

• applicable photos or video;

• tracking information if available.

Providing complete information may help us review the claim more efficiently.

20. Consumer Rights

Nothing in this policy removes or limits consumer rights that cannot legally be excluded.

If applicable consumer law provides greater protection, those mandatory rights will apply.

Contact Us

Odyss Watches

Email: Contact@odysswatches.online
Phone: +1 239 379 4132

Business Address:
240 SE 923rd St
Old Town, FL 32680
United States

Customer service hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within approximately 30 minutes during normal business hours.